CROSSKONTI | REFUND & EXCHANGE POLICY

1. THE FINAL SALE STANDARD

At Crosskonti, we operate on a limited-release, high-demand model. To maintain our strict Quality Control (QC) and hygiene standards for the Collective, all sales are final. We do not offer refunds for "change of mind" or "buyer's remorse."

2. NO REFUND POLICY

Once a transaction is confirmed via toyyibPay, the order is processed for fulfillment from our Malaysian hub. We do not issue monetary refunds under any circumstances. By purchasing our Korean-designed gear, you acknowledge that you are investing in a limited-edition garment.

3. DEFECTIVE OR INCORRECT ITEMS

We set the standard for quality, but we are human.

• Manufacturing Defects: If you receive an item with a clear structural defect (e.g., failed stitching), you must contact the Crosskonti Executive Team within 48 hours of receiving the package.

• Proof of Purchase: You must provide clear photo/video evidence of the defect along with your Order ID.

• Resolution: If the defect is verified, we will provide a 1-to-1 exchange for the same item. If the item is sold out, a store credit will be issued toward the next drop.